LongHorn Print
Start your request from your order
If an item is damaged, wrong, missing or has a printing problem, please open a request from your account within 30 days of delivery when possible. This reporting window helps us act quickly; it does not shorten any longer claim or warranty rights you have under the law. Tell us the order, the problem and the solution you prefer.
Personalized items
Personalized items that have already been produced cannot be returned because of a change of mind, a size chosen by mistake, or spelling that you approved. If an item arrives damaged, misprinted or defective, or is wrong or does not match the order you approved, we will reprint it or refund you when you report it within 30 days of delivery. This does not limit your legal rights for cancellation, defective items or non-delivery.
Approval and sending items back
Opening a request does not automatically create a refund, a replacement or a stock change. Please do not send an item back until you receive approved instructions and a return address. For errors on our side, we will tell you the solution and how the return shipping cost will be covered; for other cases, any cost is explained before you agree to it.
Outcome
You can follow the decision and updates in your account. An approved refund is paid through our payment provider to your original payment method; how long your bank takes to show it can vary. Your legal rights for cancellation, non-delivery and defective items are not affected.
Policy version: 2026-09-23.898fd2c75fd33621