Question 1

How do I track my order?

Accepted Answer

Sign in to your account and navigate to the 'My Orders' tab to view your order history and current status. You'll see real-time updates as your order moves from pending to in-progress, completed, and shipped.

Question 2

What are LongPoints?

Accepted Answer

LongPoints are our loyalty rewards. You earn 10 points per order, 5 points for every $10 spent, and 15 bonus points when you reorder. Redeem 100 points for $1 off your next purchase. Points tiers include Rancher (0-499), Wrangler (500-1499), Longhorn (1500-2999), and Legend (3000+).

Question 3

How do I reset my password?

Accepted Answer

Click 'Forgot password?' on the login page, enter your email address, and we'll send you a password reset link. The link is valid for 24 hours.

Question 4

Can I reorder a previous order?

Accepted Answer

Yes! Go to 'My Orders', find the order you want to reorder, and click the 'Reorder This' button. Your previous design and specifications will be pre-filled in the checkout.

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